Enhancing governance, the digital way

Context: In recent years, India has embarked on an ambitious journey toward
digital governance — a transformation designed not only to improve citizen
services but also to bolster the capabilities of government employees. This
effort underscores a critical truth: the efficiency of public service delivery
is inextricably linked to the skills and competencies of the workforce behind
it. At its core, governance is a complex web of decision-making processes that
involves stakeholders, from government bodies and non-governmental
organisations to local community leaders and influential citizens.

E-governance

·       Overview: E-Governance is
an implementation of delivering government services, exchanging information,
communicating transactions, integrating various stand-alone systems between
government to citizen (G2C), government-to-business (G2B),
government-to-government (G2G), Government-to-employees (G2E) as well as
back-office processes and interconnection within the entire government
framework.

·       Kinds
of interactions in e-governance: The 4 kinds of interactions
in E-governance are-

Ø  G2C (Government
to Citizens) - It is the interaction between the government and the citizens. G2C
entitles citizens to benefit from the systemic delivery of a large range of
public services.

Ø  G2B (Government
to Business) - The primary objective of G2B is to cut strict regulations which will
save time and reduce operational costs creating a more transparent business
environment when dealing with the government.

Ø  G2G (Government
to Government) - Government to Government interaction can be between various departments
and agencies within government or between two governmental organisations like
the union and state governments or between state governments.

Ø  G2E (Government
to Employees) - Government to Employees interaction is between the government and its
employees. ICT (Information and Communications Technology) tools help in making
these interactions fast and efficient and thus increasing the satisfaction
levels of employees.

·       Advantages
of e-Governance: It improves the delivery and efficiency of government
services. It improves government interactions with business and industry. Citizen
empowerment through access to information. More efficient government management.

·       E-Governance
Initiatives: The government set up NISG (National Institute for Smart Government). The
state governments launched e-Governance projects like e-Seva, Bhoomi, and so on.

·       National
E-Governance Scheme: The National e-Governance Plan (NeGP) provides a
comprehensive view of e-Governance initiatives across the country. Due to the
E-Governance scheme, there is a digitization of internet connectivity across
all India including urban cities as well as remote villages. The Government has
proposed to implement “e-Kranti: National e-Governance Plan (NeGP) 2.0” under
the Digital India program.

·       Conclusion: e-Governance is
getting a lot of encouragement in India, yet public promotion and the access
number are important issues to be addressed. The success of e-Governance
measures largely depends on the accessibility of high-speed internet, and the
nationwide turnout of 5G technology soon will strengthen our resolution.